customer-support

Plugin customer-support from marketplace knowledge-work-plugins in 8GG-Git/knowledge-work-plugins. Commands read from the repo's manifest — 1 month ago.

Skills (5)

• customer-research

  Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.

• escalation

  Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.

• knowledge-management

  Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries.

• response-drafting

  Draft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication.

• ticket-triage

  Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.

Slash commands (5)

• /customer-support:draft-response

  Draft a professional customer-facing response tailored to the situation and relationship

• /customer-support:escalate

  Package an escalation for engineering, product, or leadership with full context

• /customer-support:kb-article

  Draft a knowledge base article from a resolved issue or common question

• /customer-support:research

  Multi-source research on a customer question or topic with source attribution

• /customer-support:triage

  Triage and prioritize a support ticket or customer issue

MCP servers (9)

• slack

  connects to: https://mcp.slack.com/mcp

• intercom

  connects to: https://mcp.intercom.com/mcp

• hubspot

  connects to: https://mcp.hubspot.com/anthropic

• guru

  connects to: https://mcp.api.getguru.com/mcp

• atlassian

  connects to: https://mcp.atlassian.com/v1/mcp

• notion

  connects to: https://mcp.notion.com/mcp

• ms365

  connects to: https://microsoft365.mcp.claude.com/mcp

• google-calendar

  connects to: https://gcal.mcp.claude.com/mcp

• gmail

  connects to: https://gmail.mcp.claude.com/mcp