Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.
Plugin customer-support from marketplace pace in GoldenBerry-SO/Pace. Commands read from the repo's manifest — 6 days ago.
customer-escalationPackage an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
customer-researchMulti-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
draft-responseDraft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
kb-articleDraft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
ticket-triageTriage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
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intercomconnects to: https://mcp.intercom.com/mcp
hubspotconnects to: https://mcp.hubspot.com/anthropic
guruconnects to: https://mcp.api.getguru.com/mcp
atlassianconnects to: https://mcp.atlassian.com/v1/mcp
notionconnects to: https://mcp.notion.com/mcp
ms365connects to: https://microsoft365.mcp.claude.com/mcp
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