claude

customer-experience

Support operations, escalation management, voice of customer, and self-service. Owns what the customer experiences after the sale.

0 on GitHubby MoxyWolf LLCv0.1.0MITupdated today
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Plugin customer-experience from marketplace moxywolf-plugins in MoxyWolfLLC/moxywolf-plugins. Commands read from the repo's manifest — today.

What it installs

Skills (7)

  • chief-customer-officer

    Owns the customer's experience after the sale — support, success, escalation, and the feedback loop back into product. Use this for a decision spanning support and product, when service quality and cost are in tension, when deciding what to staff or automate, when a customer relationship is at risk

  • customer-onboarding-and-implementation

    Takes a new customer from signature to working — setting a definition of live that both sides agreed before the contract was signed, planning and staffing the implementation, running data migration and integration realistically, training the people who will actually use it, and handing over to the o

  • customer-success-management

    Runs the ongoing relationship with accounts after the sale — segmenting coverage against account value, building a health score that predicts rather than describes, running reviews customers find worth attending, forecasting renewals honestly, and finding expansion that follows usage instead of quot

  • escalation-management

    Handles customer situations that have exceeded normal support — severity assessment, incident communication, executive escalation, and recovering a relationship after a failure. Use this when a customer issue is escalating or has gone to leadership, during a customer-affecting outage, when a major a

  • self-service-and-knowledge

    Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement. Use this to build or fix a help center, reduce support volume, write documentation for customers, improve fin

  • support-operations

    Designs and runs the support function — channels, queues, routing, staffing, service levels, quality, and the metrics that show whether it is working. Use this to set up or fix support operations, choose channels, size a team, set or renegotiate service levels, reduce cost per contact, diagnose long

  • voice-of-customer

    Builds the loop from what customers say to what gets changed — collecting feedback, distinguishing signal from noise, routing it to owners, and closing the loop back to the customer. Use this to set up a feedback program, design or interpret CSAT/NPS, decide what customer feedback deserves action, g

Subagents (1)

  • customer-experience

    Customer experience department agent. Delegate customer experience work here: support operations, escalation management, voice of customer, and self-service. Owns what the customer experiences after the sale. It starts from the department head's skill and pulls in the specialist skill the request ne

View source on GitHub

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Bundle of 25 standalone skills used across MoxyWolf work — voice, brand, content ecosystems, plus the Anthropic-shipped reference skills, packaged as one installable plugin. (daily-ops moved out of the bundle in v1.1.0 — install the standalone plugin instead.)

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Daily LinkedIn go-to-market operations through the GTM API MCP server with one human approval gate a day: health check, signal sweep, drafts in Dorian's voice, ONE approval batch signed by the named Release Owner, then approved items only, run one at a time through preview then confirm, stopping on any rate limit, block or checkpoint. Publishing with golden-hour replies, inbox triage, digest, weekly KPIs and a CRM touch export. Ships a client that refuses outward tools without a recorded decision.

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12 skills · 7 commands

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Maintain customer-experience?

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