msp-ops-kit

Plugin msp-ops-kit from marketplace msp-ops-kit in RTFM-IT-Services-LLC/msp-claude-skills. Commands read from the repo's manifest — 11 days ago.

Skills (19)

• msp-ai-adoption

  Use this skill when a client or prospect of your managed IT services (MSP) business asks a general AI question: "I want to use AI but don't know where to start", "how can we use AI", "should we be using ChatGPT", "we bought Copilot and nobody uses it", "is Gemini any good", or "can AI help my team".

• msp-brand

  Use this skill whenever generating ANY document, marketing material, email, proposal, slide deck, or other customer- or internal-facing content for your MSP, so that naming, visual style, and voice stay consistent. Triggers include any request to create, write, design, or format content "for us", "f

• msp-client-comms

  Use this skill whenever writing an operational message to an existing client of your MSP: outage or incident notices and updates, planned or emergency maintenance announcements, post-incident summaries, security advisories ("warn our clients about this phishing wave"), price change letters, new-user

• msp-helpdesk

  Use this skill for anything about how your MSP runs day-to-day support: setting or questioning a ticket's priority, response and resolution targets, "the client says everything is down", escalation, after-hours or emergency requests, security incident intake, triage order, your PSA (ticketing) syste

• msp-leadgen

  Use this skill whenever the user wants to FIND new prospects for their managed IT services (MSP) business: sweeping a town or zip code for candidate businesses, building or refreshing a prospect list, researching a specific business as a potential client, figuring out who the decision maker or "IT p

• msp-legal

  Use this skill for ANY legal or contract work for your MSP: reviewing, drafting, or revising an MSA, Service Order, SOW, SLA, NDA, waiver, DPA, or BAA; triaging a contract a client or vendor sends; assessing legal risk on a deal; or answering "what document do we need for this client". Always load t

• msp-maintenance

  Use this skill for your MSP's proactive, recurring operations: patching and update cycles, maintenance windows, backup monitoring and test restores, monitoring and alert triage, the on-call rotation, change management for risky changes, documentation currency, and vendor or license renewals. Trigger

• msp-marketing

  Use this skill for marketing CONTENT for your managed IT services (MSP) business: website "resources" articles, social posts for each active channel (local listing, general social, microblog, professional network, and more), newsletters, rewriting licensed marketing packs or articles into your voice

• msp-metrics

  Use this skill whenever measuring or judging your MSP's business health or a client relationship: MRR, margin or profitability per client, effective hourly rate, "are we making money on [client]", tickets per user, SLA attainment, churn, aged receivables, revenue concentration, the monthly owner rev

• msp-offboarding

  Use this skill whenever a client relationship is ending or might end: a client gives notice, says they are not renewing, is switching providers, or asks to cancel; you decide to exit a client (see msp-metrics for that decision); or anyone mentions data return, removing our access, transitioning to a

• msp-onboarding

  Use this skill whenever a new client signs or client onboarding comes up in any form: a deal hits Closed Won, someone says "we signed", "kickoff", "welcome email", "get them set up", "take over from their old IT guy", or names a new client that needs setting up. Also trigger for planning or quoting

• msp-pricing

  Use this skill whenever pricing or packaging a managed-services or break-fix engagement for your MSP: building a quote or proposal, deciding what to charge a prospect, assembling options for a client, working out a price band for negotiation, or sanity-checking margin on a deal. Triggers include "ho

• msp-qbr

  Use this skill whenever preparing, running, or following up a client business review: "QBR", "quarterly review", "business review", "account review", "prep for the [client] meeting", building a client scorecard, planning a client's technology roadmap or budget, or preparing the renewal and repricing

• msp-sales

  Use this skill whenever the user wants sales documents, content, or procedures for their managed IT services (MSP) business: cold outreach emails or sequences, call scripts or talk tracks, case studies, pipeline documents, follow-up templates, objection handling, discovery frameworks, prospect targe

• msp-security

  Use this skill for security standards at your managed IT services (MSP) business, in both directions: the baseline every managed client must meet (MFA, endpoint protection, email security, backups, admin access, offboarding) and how the MSP secures itself (RMM hardening, the credential vault, admin

• msp-setup

  Guided first-run setup for the MSP Operations Kit. Use this skill whenever the user wants to set up, customize, personalize, or get started with the kit or its skills: "set up the kit", "help me customize these skills", "make these skills mine", "replace the placeholders", "finish setup", "resume se

• msp-social

  Use this skill for your MSP's social media operations: which channels the company posts to, setting up or securing a social account, the social scheduling tool, and the monthly pipeline that turns a licensed marketing pack into approved, scheduled posts. Trigger on "process this month's pack", "sche

• msp-technical-writing

  Use this skill for the prose form of all writing for your MSP that is not marketing or direct customer communication: runbooks, procedures, checklists, change plans, PSA ticket and resolution notes, internal docs and reports, decisions logs, research briefs, sales enablement notes, the monthly owner

• msp-website-setup

  Your MSP's standard process for setting up a new static client website hosted on