service-design

Plugin service-design from marketplace zemptime-marketplace in ZempTime/zemptime-marketplace. Commands read from the repo's manifest — 1 month ago.

Skills (10)

• actor-profile

  Use when defining who the actors in a service are — segments, JTBD forces, context, constraints, and relationships between actors

• empathy-analysis

  Use when you need to understand what users believe, feel, and predict — builds empathy maps with emotional/informational layers from research, transcripts, and code

• gap-analysis

  Use when identifying where user mental models diverge from system reality, where moments of truth occur, and where information scent misleads — finds the structural causes of confusion

• journey-map

  Use when mapping what a user experiences over time — actions, thoughts, emotions, touchpoints across pre-service, during-service, and post-service stages

• service-blueprint

  Use when mapping how a service actually works — frontstage/backstage/support lanes from code, docs, and operational knowledge

• service-design-coordinator

  Use when starting or continuing service design analysis for a project — checks what artifacts exist, identifies gaps, recommends which analytical skill to run next

• service-design-critic

  Use when you have existing service design artifacts and want to stress-test them — finds contradictions, blind spots, missing coverage, and unsupported claims across the artifact suite

• service-design-ingest

  Use when you have new source material (transcripts, interviews, support logs, docs, code changes) and want to reason about what existing service design artifacts need updating

• service-diagnosis

  Use when identifying bottlenecks, waste, and failure modes in a service — designs PDSA improvement experiments with lane-anchored measures

• stakeholder-map

  Use when mapping all actors in a service ecosystem — who serves whom, dependencies, interest alignment and conflict, power dynamics

Slash commands (1)

• /service-design:analyze

  Run service design analysis — checks artifact coverage for a service slice and recommends next analytical step

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