smartsupp-insights

Plugin smartsupp-insights from marketplace smartsupp-skills in abugodev/smartsupp-skills. Commands read from the repo's manifest — 13 days ago.

Skills (9)

• contradiction-finder

  Find places where the Smartsupp AI agent, the human operators, and the knowledge base say different things — e.g. the AI quotes an old price or policy and a human corrects it. Use for "contradictions", "inconsistent answers", "AI said the wrong thing", "outdated knowledge", "audit chatbot answers".

• cx-score

  Score customer experience (1–5) for every closed Smartsupp chat session from the transcript itself — no survey needed — with the reasons behind each score (answer quality of AI and human, customer effort, emotion, product and policy feedback). Use for "CX score", "customer satisfaction", "sentiment

• feedback-drafts

  Extract feature requests, product complaints/praise and policy feedback from Smartsupp chats, group duplicates, count demand, and draft tickets or notes ready to send anywhere (Linear, Jira, Notion, Slack, email). Use for "feature requests from chats", "what customers ask us to add", "product feedba

• knowledge-gaps

  Find what the Smartsupp AI agent could not answer, why it handed chats over to humans, and draft knowledge articles from the answers human operators gave — with personal and one-off information removed so only reusable knowledge remains. Use for "knowledge gaps", "what the bot didn't know", "handove

• product-info-gaps

  Find which details of what a business offers — products, room types, plans, packages, services — customers keep asking about in Smartsupp chat because the offering's page does not say (size charts, materials, battery life, room size, bed setup, plan limits…), and draft the missing page copy. Works f

• smartsupp-cli

  Use the `smartsupp` command-line tool for the Smartsupp REST API — setup, the route check, every command, search and statistics flags, the write switch. Use when the user mentions the "Smartsupp API" or the "smartsupp CLI", wants to "search Smartsupp conversations with filters", needs "Smartsupp sta

• smartsupp-conversations

  Fetch Smartsupp conversations through the smartsupp CLI or the Smartsupp MCP and turn them into clean, session-level transcripts with personal data redacted. Use as the first step of any Smartsupp analysis (CX score, topics, knowledge gaps, contradictions, feedback, product info gaps, weekly pulse),

• topic-clusters

  Discover what customers talk about in Smartsupp chats — a two-level topic taxonomy built bottom-up from the conversations, every session assigned to a topic, with volume and CX per topic. Use for "topics", "what do customers ask about", "contact reasons", "drivers of chat volume", or as input for we

• weekly-pulse

  Weekly customer-voice digest from Smartsupp chats — volume, CX score, top and rising topics, what drives bad experiences, new knowledge gaps, feature requests and product info gaps — as a short Slack-ready post. Use for "weekly pulse", "weekly report of chats", "voice of customer digest", "summary f

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