claude

business-operations-skills

Internal BizOps domain. v2.8.0 ships 7 skills: orchestrator + process-mapper (BPMN/bottleneck/cycle-time, Lean+TOC) + vendor-management (scorecard+SLA+3rd-party risk, NIST SP 800-161/ISO 27036) + capacity-planner (Erlang-C queueing math for ops teams, NOT engineering) + internal-comms (ADKAR+Kotter 8-step, NOT marketing) + knowledge-ops (SOP+runbook+KB hygiene with 5W2H, context: fork) + procurement-optimizer (UNSPSC spend categorization + supplier consolidation). Orchestrator uses context: fork to route inquiries via Matt Pocock grill discipline (one question per turn, recommended answer, canon-cited challenge). Every SKILL.md ships a Forcing-question library section. 18 stdlib Python tools, 24+ reference docs. Distinct from business-growth (external sales) and c-level-advisor (strategic).

0 on GitHubby Alireza Rezvaniv2.9.0MITupdated 4 months agooperations
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Plugin business-operations-skills from marketplace claude-code-skills in aneeba-pixel/claude-skills. Commands read from the repo's manifest — 1 month ago.

What it installs

Skills (7)

  • business-operations-skills

    Use when running, diagnosing, or designing internal business operations — process documentation, vendor SLAs, capacity planning, internal comms, SOP/runbook authoring, procurement spend. Triggers on "BizOps review", "where's the bottleneck", "vendor health", "internal SOP", "all-hands deck", "spend

  • capacity-planner

    Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcount plan, modeling utilization risk, planning Q3 capacity or annual support capacity, or designing CS coverage — and needs Erlang-C queueing

  • internal-comms

    Use when a Head of People Ops, BizOps lead, or Internal Communications owner needs to draft and sequence an internal-only change-management communication — a re-org announcement, a tool rollout, a policy change, a benefit change, a leadership transition, a layoff, an acquisition close, or an interna

  • knowledge-ops

    Use when a Head of Ops, Knowledge Manager, or TPM-Internal needs to author, validate, or clean up company SOPs and internal runbooks (procurement intake, vendor offboarding, incident-comms cascade, employee onboarding, expense reimbursement, system-access provisioning, customer-escalation playbook)

  • process-mapper

    Use when a BizOps lead, COO, or process-improvement owner needs to document an end-to-end business process (procurement, employee onboarding, incident handoff, customer-onboarding, claims adjudication) in BPMN-style notation, measure cycle times by stage, surface where work spends most of its time w

  • procurement-optimizer

    Use when running an annual SaaS audit, doing category-level spend review, or rationalizing the supplier base — when the user needs to do a spend audit, spend categorization (UNSPSC-aligned), purchasing-cycle analysis, or risk-balanced supplier consolidation. Triggers on "spend audit", "SaaS audit",

  • vendor-management

    Use when reviewing, scoring, or auditing third-party SaaS / vendor relationships — running a vendor scorecard, tracking SLA compliance, classifying third-party risk, preparing a tier-1 vendor review, or auditing the SaaS portfolio. Triggers on "vendor SLA", "vendor scorecard", "third-party risk", "T

Slash commands (8)

  • /business-operations-skills:cs-bizops

    Top-level Business Operations router. Routes the inquiry to one of six BizOps sub-skills (process, vendor, capacity, comms, knowledge, procurement) and returns a digest. Invokes the business-operations-skills orchestrator (context: fork).

  • /business-operations-skills:cs-capacity-plan

    Model headcount + tooling capacity for ops teams (CX/Support/CS/BizOps/IT ops/Finance ops) using Erlang-C queueing math. Sizes the team around the bottleneck process-mapper found. NOT engineering capacity. Direct invocation of the capacity-planner skill.

  • /business-operations-skills:cs-grill-bizops

    Matt Pocock-style docs-anchored grilling for a BizOps plan or design. Walks the user's plan against the BizOps canon (Lean, Theory of Constraints, Gartner TPRM, DORA) one question at a time, recommends an answer per question, and refuses to invoke any sub-skill until the lane-defining decisions are

  • /business-operations-skills:cs-internal-comms

    Internal-only change-management comms using ADKAR (Prosci) + Kotter's 8-step. NOT marketing (external) and NOT executive narrative strategy. Direct invocation of the internal-comms skill.

  • /business-operations-skills:cs-knowledge-ops

    Company SOP + runbook authoring with 5W2H completeness checks. NOT personal PKM (that's llm-wiki). NOT engineering-specific runbooks. Direct invocation of the knowledge-ops skill.

  • /business-operations-skills:cs-process-map

    Map an internal business process (BPMN-style swim lanes), measure cycle time, and detect bottlenecks where work spends most of its time waiting. Direct invocation of the process-mapper skill.

  • /business-operations-skills:cs-procurement

    Spend categorization + supplier rationalization + purchasing-cycle analysis. NOT vendor performance scoring (sibling vendor-management). NOT financial close (finance). Direct invocation of the procurement-optimizer skill.

  • /business-operations-skills:cs-vendor-review

    Score vendors on a multi-dimensional scorecard (reliability / support / security / commercial / strategic-fit), track SLA compliance, classify third-party risk. Direct invocation of the vendor-management skill.

Subagents (1)

  • cs-bizops-orchestrator

    Process-obsessed BizOps lead. Routes internal-operations inquiries (process / vendor / capacity / comms / SOP / procurement) to the right sub-skill via the business-operations-skills orchestrator. Forks context to keep heavy ingestion (vendor catalogs, process transcripts, multi-doc SOPs) out of the

View source on GitHub

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