snow-changeUse when creating, progressing, scheduling, or investigating ServiceNow change requests (CHGs), including change types, the state model, conflict checking, change tasks, and risk. Requires the change tool package; read-only deployments can still list/inspect changes, templates, and legal states.
snow-kbUse when searching, reading, writing, or publishing ServiceNow knowledge-base articles, including answering questions from the KB or turning a resolved issue into a KB article.
snow-orderUse when finding or ordering anything from the ServiceNow service catalog (hardware/software/access requests, order guides, record-producer forms), or tracking what an order created (REQ/RITM). Requires the catalog tool package; ordering is impossible on read-only deployments.
snow-reportUse when answering "how many / which / trend" questions about ServiceNow data, such as counts by group, breakdowns, top-N lists, and date-range trends on incidents, changes, requests, or any table. Fully read-only; works on every deployment.
snow-triageUse when working a ServiceNow queue (reviewing assigned incidents/tasks, checking SLA pressure, updating or resolving incidents, adding comments or work notes, or acting on pending approvals).
using-snowUse when doing anything in ServiceNow via the servicenow MCP tools (incidents, changes, catalog orders, knowledge, approvals, record queries). Establishes the capability probe (read-only? which packages?), encoded-query syntax, attachments, and the error playbook. Load this before the first ServiceN