claude

customer-support-analysis

First reply, resolution time, backlog, SLA, and CSAT analysis for Zendesk

24 on GitHubby Fivetranv1.0.12updated 28 days ago
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Plugin customer-support-analysis from marketplace fivetran-skills in fivetran/skills. Commands read from the repo's manifest — 28 days ago.

This plugin runs code on your machine — its hooks fire automatically on events like tool use. The exact commands are listed below; read them before installing.

What it installs

Skills (1)

  • customer-support-analysis

    Answer Zendesk customer support questions using Fivetran-synced data via BigQuery, Snowflake, or Databricks. Analyzes ticket volume and trends, first reply and resolution times (business + calendar hours), backlog aging, agent performance, SLA breach rates, CSAT, and channel/priority breakdowns usin

Hooks (3)

  • UserPromptSubmit

    $CLAUDE_PLUGIN_ROOT/hooks/log-skill-use.sh

  • PostToolUse

    $CLAUDE_PLUGIN_ROOT/hooks/log-skill-use.sh

  • PostToolUseFailure

    $CLAUDE_PLUGIN_ROOT/hooks/log-skill-use.sh

View source on GitHub

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