claudecodex

service-engagement

Configure Service Cloud digital engagement channels: set up messaging and web chat channels, configure channel deployments, and connect an existing Agentforce channel binding. Use when setting up messaging, web chat, digital engagement deployments, or messaging-site integration.

1,163 on GitHubby Salesforcev0.4.0Apache-2.0updated 6 days ago
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Plugin service-engagement from marketplace salesforce in forcedotcom/sf-skills. Commands read from the repo's manifest — 6 days ago.

What it installs

Skills (13)

  • service-agentforce-channel-configure

    Wires an existing, active Agentforce agent to a channel by resolving a fallback queue, setting up inbound routing (either PATCH SessionHandlerId on the MessagingChannel, or an inbound RoutingFlow for Voice/Email), and optionally configuring outbound escalation. Use when the user wants to add a chann

  • service-agentforce-human-escalation-configure

    Use to configure and verify Agentforce agent-to-human escalation, including human handoff, a staffed fallback queue, and failure-threshold directives. Triggers: configure agent escalation, escalate to a human agent, agent handoff to a queue, configure a human escalation queue, set an Agentforce fall

  • service-de-channel-activate

    Activate an Enhanced `MessagingChannel` (WhatsApp/Apple/Facebook/SMS/RCS) by PATCHing `MessagingChannelUsage.DeploymentStatus` from `Disabled` to `Provisioning` via the REST sobject endpoint. The UDD save-hook dispatches by `MessageType` for the external callout (`WHATS_APP`→Meta `/register`, `FACEB

  • service-de-channel-create

    **INTERNAL USE ONLY — invoked by `service-de-headless-channel-configure`.** Insert an Enhanced messaging `MessagingChannel` (plus child `MessagingChannelUsage` as a free side-effect) of any type — WhatsApp, LINE, Apple Business Chat, Facebook, or SMS. Given a `{MESSAGE_TYPE}` and its inputs, runs th

  • service-de-channel-routing-configure

    Configure routing on a newly-inserted Enhanced `MessagingChannel` so activation will accept it. Given a `{CHANNEL_ID}`, walks through picking a routing type (Omni-Channel Queue, Omni-Flow, Agentforce Service Agent, Digital Worker, or direct User), locates or provisions the target, then PATCHes `Sess

  • service-de-channel-settings-configure

    Configure settings on an already-existing Enhanced `MessagingChannel` (any type — WhatsApp, Text/SMS, LINE, Apple, Facebook, EmbeddedMessaging), given its `{CHANNEL_ID}`. Covers five facets: consent (ConsentType + per-language keyword records), automated responses, messaging keywords, session-inacti

  • service-de-headless-channel-configure

    Top-level orchestrator: given a messaging channel type and its inputs, produces an activated Enhanced `MessagingChannel` in the target org — without the Meta/LINE/Apple setup popups. Prompts for `{MESSAGE_TYPE}` if not supplied, then sequences insert → route → consent → activate via the type-agnosti

  • service-de-waba-integrate

    Confirm the customer's WhatsApp Business Account is shared with Salesforce on Meta's side. TRIGGER when the user asks to link, share, or confirm sharing of a WhatsApp Business Account with Salesforce, or to verify Salesforce appears in the WABA's Partners list. Pure instruction + one user-confirmati

  • service-digital-engagement-channel-configure

    Configures and deploys enhanced chat Messaging Channels for Messaging for In-App and Web (MIAW). Use when the user needs to create, deploy, and activate a messaging channel configured with Omni-Channel Flow, Omni-Channel Queue, User, or Agentforce Service Agent routing. Generates MessagingChannel me

  • service-digital-engagement-deployment-configure

    Configures Embedded Messaging Deployments for Messaging for In-App and Web (MIAW). Use when the user needs to create a new embedded messaging deployment from scratch using Connect API with defaults, or update an existing deployment's settings using Metadata API. Produces Connect API request payloads

  • service-digital-engagement-messaging-site-integrate

    Integrates a Messaging for In-App and Web (MIAW) Embedded Messaging chat widget into an Experience Cloud site by patching the site's LWR or Aura page bundle, deploying, publishing, and verifying guest access. Use when the user wants to embed messaging on an Experience site, add a chat widget to a co

  • service-email-to-case-configure

    Use to configure Salesforce Email-to-Case headlessly via the Metadata API. Reads CaseSettings, applies the emailToCase config with updateMetadata, and verifies by re-reading. Also the entry point for attaching an Agentforce agent to Email-to-Case: configures the E2C base, then delegates agent creati

  • service-helpagent-coordinate

    Use to set up, configure, ground, or go live with a Salesforce Help Agent (an Agentforce Service Agent in Service Cloud) via a guided four-checkpoint flow. Use whenever a user says any of: set up / create / build / add a help agent, service agent, or support chat agent; add or embed a chat widget on

View source on GitHub

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