claude

service-engagement

Salesforce-authored. Service Cloud digital engagement: messaging and chat channels, channel deployments, messaging site integration, Agentforce service channels.

3 on GitHubby Salesforcev0.2.0Apache-2.0updated 1 month agodevelopment
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Plugin service-engagement from marketplace vibe-force in grzmol/vibe-force. Commands read from the repo's manifest — 1 month ago.

What it installs

Skills (8)

  • service-agentforce-channel-configure

    Wires an existing, active Agentforce agent to a channel by resolving a fallback queue, setting up inbound routing (either PATCH SessionHandlerId on the MessagingChannel, or an inbound RoutingFlow for Voice/Email), and optionally configuring outbound escalation. Use when the user wants to add a chann

  • service-agentforce-human-escalation-configure

    Use to configure and verify Agentforce agent-to-human escalation, including human handoff, a staffed fallback queue, and failure-threshold directives. Triggers: configure agent escalation, escalate to a human agent, agent handoff to a queue, configure a human escalation queue, set an Agentforce fall

  • service-de-waba-integrate

    Confirm the customer's WhatsApp Business Account is shared with Salesforce on Meta's side. TRIGGER when the user asks to link, share, or confirm sharing of a WhatsApp Business Account with Salesforce, or to verify Salesforce appears in the WABA's Partners list. Pure instruction + one user-confirmati

  • service-digital-engagement-channel-configure

    Configures and deploys enhanced chat Messaging Channels for Messaging for In-App and Web (MIAW). Use when the user needs to create, deploy, and activate a messaging channel configured with Omni-Channel Flow, Omni-Channel Queue, User, or Agentforce Service Agent routing. Generates MessagingChannel me

  • service-digital-engagement-deployment-configure

    Configures Embedded Messaging Deployments for Messaging for In-App and Web (MIAW). Use when the user needs to create a new embedded messaging deployment from scratch using Connect API with defaults, or update an existing deployment's settings using Metadata API. Produces Connect API request payloads

  • service-digital-engagement-messaging-site-integrate

    Integrates a Messaging for In-App and Web (MIAW) Embedded Messaging chat widget into an Experience Cloud site by patching the site's LWR or Aura page bundle, deploying, publishing, and verifying guest access. Use when the user wants to embed messaging on an Experience site, add a chat widget to a co

  • service-email-to-case-configure

    Use to configure Salesforce Email-to-Case headlessly via the Metadata API. Reads CaseSettings, applies the emailToCase config with updateMetadata, and verifies by re-reading. Also the entry point for attaching an Agentforce agent to Email-to-Case: configures the E2C base, then delegates agent creati

  • service-helpagent-coordinate

    Use to set up, configure, ground, or go live with a Salesforce Help Agent (an Agentforce Service Agent in Service Cloud) via a guided four-checkpoint flow. Use whenever a user says any of: set up / create / build / add a help agent, service agent, or support chat agent; add or embed a chat widget on

View source on GitHub

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