Amazon Connect Complete

Plugin amazon-connect-complete from marketplace amazon-connect-complete in rhiannon-ai-llc/amazon-connect-skills. Commands read from the repo's manifest — 1 month ago.

Skills (35)

• amazon-connect-agent-operations

  Train and support Amazon Connect agents using CCP and agent workspace for status, next status, voice, chat, email, tasks, transfers, multi-party contacts, customer profiles, cases, recommendations, Voice ID, logs, and workstation troubleshooting.

• amazon-connect-agent-workspace

  Configure Amazon Connect business-user workspaces, agent workspace pages and themes, data tables, third-party iframe or headless applications, MCP integrations, app permissions, events, requests, pinning, and federated SSO. Use for workspace administration; use the workspace SDK skill for applicatio

• amazon-connect-ai-agent-lab

  Build, extend, operate, or learn from the Amazon Connect AI Agents Lab pattern for Q in Connect trace inspection, scripted chat/voice testing, batch variation runs, Lex/Q test setup, Contact Lens transcript hydration, automated evaluation forms, and IAM permission diagnosis. Use for AI-agent enginee

• amazon-connect-ai-agents

  Design, configure, version, test, secure, and observe Amazon Connect AI agents and Amazon Q in Connect. Use for agent assist, orchestration, self-service, manual search, email and case assistance, prompts, guardrails, knowledge bases, MCP tools, session overrides, traces, metrics, and production rol

• amazon-connect-api-automation

  Design, implement, review, or troubleshoot server-side Amazon Connect Customer control-plane automation with AWS SDKs, the CLI, or service APIs. Use for resource inventory, reconciliation, CRUD, migration, pagination, throttling, eventual consistency, attachments, and outbound dial batches; do not u

• amazon-connect-architecture-setup

  Design Amazon Connect account, Region, instance, environment, integration, reliability, and migration architecture before implementation. Use for greenfield or migration planning, single-versus-multiple-instance decisions, workload decomposition, Well-Architected reviews, and production readiness; u

• amazon-connect-cases

  Design, configure, automate, secure, observe, or troubleshoot Amazon Connect Cases domains, fields, templates, layouts, assignments, SLAs, related items, public Cases APIs, and case event streams. Use when the work is centered on a case lifecycle or aws.cases events; do not use for Customer Profiles

• amazon-connect-chat-interface

  Build, customize, migrate, secure, or test an Amazon Connect customer chat widget or self-hosted chat UI, including hosted-widget integration, custom StartChat callbacks, rich interactive content, attachments, guides, accessibility, sanitization, and embedding. Use for rendered customer experiences;

• amazon-connect-chatjs

  Implement or troubleshoot Amazon Connect customer and agent chat sessions with ChatJS and the Participant service, including StartChat handoff, tokens, WebSocket lifecycle, messages/events, transcript pagination, attachments, receipts, authentication, and persistent chat. Use for chat transport/sess

• amazon-connect-conversational-analytics

  Build, configure, consume, secure, evaluate, observe, or troubleshoot Amazon Connect conversational analytics, formerly Contact Lens, including real-time and post-contact analysis, rules, transcripts, redaction, streaming, S3 output, information extraction, evaluations, recordings, monitoring, and e

• amazon-connect-customer-profiles

  Design, integrate, automate, secure, observe, or troubleshoot Amazon Connect Customer Profiles domains, profiles, identity resolution, object type mappings, profile keys, ingestion/export, calculated attributes, segments, Profile Explorer, and CustomerProfilesJS agent widgets. Use for the Customer P

• amazon-connect-data-lake

  Configure, query, govern, and retain Amazon Connect analytics data-lake shares with AWS RAM, Lake Formation, Glue resource links, Athena, cross-account grants, table schemas, joins, deduplication, and archival. Use for durable SQL analytics rather than console reports.

• amazon-connect-docs-navigator

  Navigate the bundled Amazon Connect Developer and Administrator Guide snapshots, route cross-domain requests to the right Connect skill, and produce source-backed implementation plans. Use when a request spans several Connect features, asks what functionality exists, or needs exhaustive documentatio

• amazon-connect-email-sms-messaging

  Configure and operate Amazon Connect email and SMS channels, including SES addresses and domains, templates, quick responses, routing, attachments, AWS End User Messaging SMS numbers, two-way messaging, flows, opt-out compliance, and agent handling.

• amazon-connect-flow-language

  Author, transform, validate, review, or troubleshoot Amazon Connect Customer Flow language JSON for contact flows and flow modules. Use for the JSON graph accepted by flow content APIs, action parameters, transitions, conditions, channel restrictions, and cross-instance rewrites; do not use for visu

• amazon-connect-flows-and-lex

  Design, implement, review, and troubleshoot Amazon Connect flows, modules, attributes, Lambda invocations, prompts, queues, error branches, and Amazon Lex integrations. Use for visual flow logic and channel behavior; use flow-language or testing-language skills for low-level JSON schema work.

• amazon-connect-global-resiliency

  Design, configure, test, and operate Amazon Connect Global Resiliency, including instance replication, traffic distribution groups, regional agent sign-in, telephony and agent shifts, phone numbers, chat, metrics, and failover runbooks. Use for paired-Region continuity work; not for ordinary single-

• amazon-connect-instance-and-channels

  Design, create, and change Amazon Connect instances and their voice, chat, task, video, and core storage settings. Use for instance topology, immutable setup choices, channel enablement, phone-number association, recording storage, or pre-production readiness; use the dedicated messaging skill for e

• amazon-connect-integrations-and-iac

  Design, implement, modernize, or review Amazon Connect integrations and infrastructure as code that compose Connect with Lambda, SNS, SQS, DynamoDB, API Gateway, S3, KMS, Identity Center, Lex, Q, Polly, Bedrock, or third-party channels. Use for deployable integration architecture, CDK/CloudFormation

• amazon-connect-message-streaming

  Design, modernize, secure, or troubleshoot Amazon Connect chat message streaming bridges between SNS and external SMS or social messaging channels, including Participant acknowledgment, identity/session mapping, webhook verification, bidirectional delivery, PII handling, retries, and cleanup. Use fo

• amazon-connect-metrics-and-events

  Build Amazon Connect observability with real-time and historical metrics, contact records and events, agent event streams, CloudWatch, CloudTrail, EventBridge, Kinesis, alarms, dashboards, and operational investigations. Use when measuring routing, agent, queue, contact, API, flow, or media behavior

• amazon-connect-networking-and-vdi

  Configure and diagnose Amazon Connect network paths, firewalls, proxies, DNS, WebRTC media, browser domains, VDI media optimization, endpoint latency, and CCP connectivity. Use for one-way audio, softphone failures, blocked sign-in, VPN or proxy issues, allowlists, or virtual desktops.

• amazon-connect-outbound-campaigns

  Design, implement, operate, and troubleshoot Amazon Connect outbound campaigns and journeys across voice, SMS, and email. Use for Customer Profiles segments, CAMPAIGN flows, templates, schedules, communication limits, dialing requests, delivery receipts, lifecycle APIs, compliance, metrics, retries,

• amazon-connect-routing-and-telephony

  Design and troubleshoot Amazon Connect queues, routing profiles, priorities, delays, concurrency, transfers, callbacks, quick connects, hours, and inbound or outbound telephony. Use when contacts are routed, queued, dialed, transferred, or capacity-controlled.

• amazon-connect-rtc-and-chime

  Implement, customize, diagnose, or test Amazon Connect browser voice media using connect-rtc-js for the agent softphone or StartWebRTCContact with the Amazon Chime SDK for customer web calling. Use for signaling, ICE, audio devices, media lifecycle, VDI, quality telemetry, and teardown; not for tele

• amazon-connect-rules-language

  Author, transform, validate, review, or troubleshoot Amazon Connect Customer Rules Function language JSON used by CreateRule and UpdateRule. Use for trigger-specific conditions, comparison paths, operands, filters, metric groups, Contact Lens analysis, Cases, and CRM events; do not use for contact-f

• amazon-connect-security-and-iam

  Design, review, and troubleshoot Amazon Connect security across AWS IAM, Connect security profiles, federation, resource policies, KMS, application tokens, browser embedding, audit, data protection, and compliance boundaries. Use for least-privilege policies, access failures, custom CCP or Workspace

• amazon-connect-step-by-step-guides

  Build Amazon Connect step-by-step guides and views for agent workspace, including Show view flows, AWS-managed and custom views, UI builder, dynamic and conditional fields, actions, screen pops, chat deployment, disposition codes, and PII handling.

• amazon-connect-streams-ccp

  Embed, extend, migrate, or troubleshoot an Amazon Connect Contact Control Panel with amazon-connect-streams, including agent/contact events, runtime actions, authentication popups, softphone ownership, cross-tab behavior, and global resiliency. Use for browser CCP and Streams object-model work; not

• amazon-connect-taskjs

  Implement, migrate, or troubleshoot Amazon Connect agent-side Task contacts with amazon-connect-taskjs and Streams, including task creation, templates, references, scheduled delivery, updates, media-controller events, transfers, and expiry. Use for the legacy TaskJS runtime extension; not for task-t

• amazon-connect-test-and-simulate

  Author, execute, and diagnose Amazon Connect flow test cases and simulations, including observations, checks, actions, dependency overrides, queue isolation, permissions, retention, and dashboard interpretation. Use for service-side flow verification rather than general unit tests.

• amazon-connect-testing-language

  Author, transform, validate, review, or troubleshoot Amazon Connect Customer Testing language JSON for flow simulations. Use for observation graphs, expected events, DTMF or utterance instructions, assertions, mocked Lambda/Lex/hours/queue behavior, resource substitution, and test control; do not us

• amazon-connect-voice-id

  Decommission, audit, migrate, or interpret legacy Amazon Connect Voice ID integrations and data. Use for post-end-of-support inventory, speaker/fraudster export evidence, domain deletion, flow/client cleanup, event-history interpretation, replacement authentication design, and incident response. Do

• amazon-connect-workforce-management

  Configure and operate Amazon Connect workforce management: forecasting, demand groups, capacity planning, staffing groups, schedules, shift activities, time off, overtime, voluntary time off, multi-skill migration, and schedule adherence. Use for WFM setup, data readiness, plan/schedule generation,

• amazon-connect-workspace-sdk

  Build, extend, migrate, or troubleshoot Amazon Connect Agent Workspace applications with the modular @amazon-connect SDK, including provider lifecycle, typed agent/contact/voice/email/file/AI clients, app management, themes, settings, and interceptors. Use for Agent Workspace provider/client integra

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