claudecodex

ringcentral-ace

ACE provides complete visibility into customer calls, meetings, and digital interactions. Managers can compare agent performance and turn quality metrics into targeted, evidence-based coaching backed by real interaction data. Executives gain clear foresight into key trends, competitor activity, churn risks, and customer satisfaction across all conversations.

1 on GitHubby RingCentral Inc.v1.0.7MITupdated 9 days agoData & Analytics
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Plugin ringcentral-ace from marketplace ringcentral-ace-conversation-intelligence in ringcentral/ringcentral-ace-conversation-intelligence. Commands read from the repo's manifest — 5 days ago.

What it installs

Skills (6)

  • ace-business-insights

    Gain actionable business insights from customer conversations. Analyze call volume, duration, direction, queues, dispositions, categories, tracked topics, follow-up completion, listening activity, and operational trends. Use for questions about call activity, how it is distributed, and how it change

  • ace-capabilities

    Discover the features, data, and capabilities relevant to your role. Explore the trackers, scorecards, call categories, teams, signal topics, surveys, integrations, and organizational configuration available in ACE. Use when someone is getting started, exploring available data, or needs help choosin

  • ace-conversation-briefs

    Walk into every customer call prepared. Build executive, manager, and voice-of-customer briefs; prepare for upcoming conversations; recap completed calls; capture next steps and sentiment; and find the calls that support a claim. Use when someone needs context before or after a customer conversation

  • ace-deals-intelligence

    Identify account risks and opportunities early. Analyze competitor activity, churn and retention risk, promotion response, appointment outcomes, objections, and stalled customer activity. Use when someone needs to understand revenue risk, customer attrition, competitive pressure, or why an account h

  • ace-team-performance

    Find who needs coaching—and what to coach them on. Compare and rank agents or teams, and build coaching reviews using QA scores, AI scores, talk behavior, customer interactions, and development plans. Use for performance comparisons, coaching evidence, benchmarks, and improvement opportunities.

  • ace-voice-of-customer

    Know what your customers really think. Analyze CSAT, sentiment, satisfaction drivers, first-contact resolution, issue resolution, customer pain points, and recurring complaint categories. Use when someone wants to understand customer experience, satisfaction changes, unresolved issues, or sources of

MCP servers (1)

  • ringcentral-ace

    connects to: https://mcp.ace.ringcentral.com/mcp

View source on GitHub ringcentral.com

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