claude

customer-support

Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.

0 on GitHubby Anthropicv1.2.0Apache-2.0updated 7 months ago
/

Plugin customer-support from marketplace knowledge-work-plugins in sun2443/designer-skills. Commands read from the repo's manifest — 1 month ago.

What it installs

Skills (5)

  • customer-escalation

    Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

  • customer-research

    Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

  • draft-response

    Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

  • kb-article

    Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

  • ticket-triage

    Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

MCP servers (9)

  • slack

    connects to: https://mcp.slack.com/mcp

  • intercom

    connects to: https://mcp.intercom.com/mcp

  • hubspot

    connects to: https://mcp.hubspot.com/anthropic

  • guru

    connects to: https://mcp.api.getguru.com/mcp

  • atlassian

    connects to: https://mcp.atlassian.com/v1/mcp

  • notion

    connects to: https://mcp.notion.com/mcp

  • ms365

    connects to: https://microsoft365.mcp.claude.com/mcp

  • google-calendar

    connects to: https://gcal.mcp.claude.com/mcp

  • gmail

    connects to: https://gmail.mcp.claude.com/mcp

View source on GitHub

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