claude

omega-cx

Customer experience, journey mapping, VoC analytics, NPS programs, service blueprinting.

0 on GitHubby Omega Consultingv1.0.0MITupdated 5 months agocapability
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Plugin omega-cx from marketplace omega-plugins in HossamDaoud83/Omega_Plugins_Official. Commands read from the repo's manifest — 1 month ago.

What it installs

Skills (1)

  • cx

    Customer Experience skills — journey mapping, voc program setup, nps program, service blueprint, and more. Apply when the engagement scope includes customer experience work or the consultant references CX, customer experience, journey map.

Slash commands (5)

  • /omega-cx:cx-maturity

    Score CX maturity across leadership, insights, design, ops, technology.

  • /omega-cx:journey-map

    Map current-state and future-state customer journeys with pain points and moments-of-truth.

  • /omega-cx:nps-program

    Stand up NPS / CSAT measurement program with closed-loop follow-up.

  • /omega-cx:service-blueprint

    Author service blueprint showing front-stage, back-stage, and supporting processes.

  • /omega-cx:voc-program

    Design voice-of-customer program: channels, cadence, governance, action loops.

Subagents (2)

  • cx-strategist
  • service-designer
View source on GitHub

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