claude

chief-customer-officer-advisor

Chief Customer Officer advisory: retention decomposition analyzer (honest GRR vs NRR; 7-category churn taxonomy with preventable% scoring), customer segmentation designer (4-tier framework, ICP fit scoring across 7 weighted signals, kill list + upgrade candidates), CS coverage calculator (pooled vs named CSM ratio math + 12-month hiring plan with quarterly sequencing). 4 in-depth references each citing 5+ authoritative sources. Standalone-installable; also bundled in c-level-skills. Strategic only — does not duplicate business-growth tactical CS skills.

0 on GitHubby Alireza Rezvaniv2.9.0MITupdated 4 months agoleadership
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Plugin chief-customer-officer-advisor from marketplace claude-code-skills in aneeba-pixel/claude-skills. Commands read from the repo's manifest — 1 month ago.

What it installs

Skills (1)

  • chief-customer-officer-advisor

    Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS tea

View source on GitHub

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