edtech-partner-success

Plugin edtech-partner-success from marketplace ravenclaude in mcorbett51090/RavenClaude. Commands read from the repo's manifest — today.

Skills (17)

• adoption-sequencing-k12

  Sequence K-12 partner adoption activities by stage (newly-implemented / first-year-sustaining / multi-year-mature / pre-renewal) with school-year-phase overlay. Surface-by-surface rhythm (teacher / admin / student / family-facing). Diagnostic-before-intervention discipline — don't push feature-bread

• advocacy-program-design

  Design a structured EdTech advocacy program with 5-tier ladder (logo → quote → case study → speaker → peer call). Health-score eligibility gate (top-quartile only), 2-asks-per-year ceiling, state-by-state anonymization overlay (CA/NY/IL stricter; TX/FL more permissive), FERPA consent for student/par

• cs-platform-integration

  The back-end integration contract for a centralized EdTech customer success dashboard sitting on top of Planhat (CS platform) + Salesforce (CRM) + Snowflake (warehouse / product usage) + Zapier (glue) + Granola (AI meeting notes, stubbed). Documents what each system contributes to the dashboard's `b

• daily-action-queue

  Compute "today's top N accounts" for a K-12 EdTech PSM as a ranked list with next-best-action + confidence + rationale. Weighted-signal formula (lifecycle-aware), with RICE / ICE as alternate framings. Every action carries an explicit rationale string naming the dominant signal + the threshold cross

• executive-sponsor-mapping

  Map the partner's buying committee — economic buyer, champion, technical buyer / IT, user-champion, blocker, executive sponsor — across segments (K-12 / higher-ed / corp L&D). Includes the multi-thread coverage gap visualization, the "ghost sponsor" detection pattern, sponsor-change protocols, and i

• expansion-play-design

  Design expansion motions that fire only when the partner has earned value — 3-gate eligibility (top-quartile health + demonstrable adoption + organizational readiness), value-trigger taxonomy, seat / module / department land-and-expand patterns, internal-champion-armament, ROI-storytelling format, a

• ferpa-comms-translation

  Reshape a partner communication into a FERPA-safe, audience-appropriate message — classify the data bucket, screen the small-cohort residual, reshape per audience, treat each language as a redesign. Used by ferpa-comms-translator and by any PSM drafting parent/admin/leadership copy. NOT advocacy quo

• health-report-dashboard

  Build a self-contained, Power-BI/Tableau-style HTML portfolio report from partner-health data — KPI cards (NRR/GRR/avg-health/red-count/renewal-risk), a health-band donut, a 12-week trend line, a peer-cohort range chart, score-component drill-downs, red-flag surfacing, and a sortable/filterable per-

• implementation-90-day-arc

  Run the 90-day technical-onboarding arc for a newly-contracted EdTech partner — discovery (weeks 1-2) → integration setup (3-4) → train-the-trainer (5-6) → go-live + Day-30 measurement (7-8) → stabilization + PSM handoff (9-12). Calendar-dead-zone go-live check is the highest-leverage pre-flight. Us

• partner-health-scoring

  Design and maintain a partner health score that actually predicts renewal / churn for EdTech partners. Signal selection, weighting, half-life / decay, red-flag triggers, and threshold-to-play mapping. Reach for this skill when designing a new score, refreshing one that's stopped predicting outcomes,

• partner-training-program-design

  Design partner-facing training programs for EdTech — train-the-trainer is the only model that scales in K-12. K-12 PD modality decision rule (live-in-person / live-virtual / hybrid / async-with-followup), PD-credit alignment with state frameworks, teacher-union overlay in unionized states. Used by `

• psm-dashboard-build

  Codex's master roadmap for executing the Partner Success Command Center build. Invoke FIRST when asked to build any tier of the PSM dashboard. Identifies which tier to execute, names the read-list, codifies the anti-pattern catalog from /tmp/research-codex-failure-modes.md, and provides the wall-han

• qbr-composition

  Compose a Quarterly Business Review end-to-end — data pull plan, narrative arc, deck outline, talk track, post-QBR commitment tracker. Reach for this skill 1–2 weeks before a QBR is scheduled, OR after a QBR to convert in-meeting promises into a tracked plan.

• recovery-play-design

  Design red-flag intervention sequences — root-cause diagnostic before remedy (4 parallel hypotheses), time-bound recovery plan with measurable 30/60/90-day signal targets, escalation criteria (PSM → success leadership → exec sponsor → counsel → churn-prep), the "is this recoverable?" rule, churn-pre

• renewal-play-design

  Design renewal motions that earn the renewal instead of negotiating it — T-180/T-120/T-90/T-60/T-30/T-0 sequence, sponsor-confirmation arc, value-evidence pack, multi-thread the buying committee, decision-memo support, expand/maintain/contract decision rule, and segment-specific overlays (K-12 budge

• rostering-data-quality

  Diagnose rostering / SIS / LMS data-sync issues in EdTech contexts — K-12 (Clever, ClassLink, OneRoster), higher-ed (SIS/LMS), corporate L&D (HRIS/LMS). When to escalate to product vs coach the partner's admin. Reach for this skill when a partner says "the data isn't right" or when partner-engagemen

• success-plan-authoring

  Author a 30/60/90 day or quarterly success plan for an EdTech partner that has measurable success criteria, named owners, and a defensible cadence. Reach for this skill when onboarding a new partner OR when refreshing a quarterly plan after a renewal / midyear review.

Slash commands (5)

• /edtech-partner-success:build-learning-analytics-readout

  Build a learning-analytics readout a PSM can act on — verify rostering before trusting any number, normalize every metric to partner size with a named baseline, separate leading from lagging signals, and screen cohort-level cuts for the FERPA residual.

• /edtech-partner-success:compose-qbr

  Compose a Quarterly Business Review that opens with the partner's stated outcomes (not product features), proves each headline with a baseline-anchored chart, and ends with named, dated, owned commitments captured in the partner's words.

• /edtech-partner-success:curate-partner-profile

  Curate a durable partner profile — capture the partner's stated outcomes in their own words, map the 6-role buying committee with champion-redundancy status, confirm the decision-maker is alive in the role, and carry provenance on every claim.

• /edtech-partner-success:design-success-playbook

  Design an EdTech partner success playbook — define and instrument first-value from day one, sequence depth before breadth through the train-the-trainer cascade, build a health score on leading signals with decay, and start the K-12 renewal clock at 180 days.

• /edtech-partner-success:translate-ferpa-safe-comms

  Reshape a partner communication into a FERPA-safe, audience-appropriate message — classify the data bucket first, screen for the small-cohort residual, reshape per audience, and treat each language as a re-design with native-speaker review for legal-bearing comms.

Subagents (6)

• edtech-partner-success-manager

  Use this agent for EdTech-specialized PSM work — onboarding, adoption, ongoing pulse, day-to-day partner-facing work. NOT for designing renewal / expansion / recovery plays (that's `success-playbook-designer`).

• ferpa-comms-translator

  Use this agent for FERPA-aware (and segment-equivalent data-privacy) multilingual, multi-audience partner & end-user communication — parent comms, school admin comms, district/institution leadership, end-user-facing copy, and sanity-checking what can legally and politely be said in writing.

• learning-analytics-analyst

  Use this agent for partner-engagement signal design, health-score architecture, dashboard specs, metric interpretation, and rostering / data-quality diagnostics in K-12 (Clever / ClassLink / OneRoster), higher-ed (SIS / LMS), or corporate L&D (HRIS / LMS) contexts.

• partner-profile-curator

  Use this agent to maintain the durable partner record — context that outlives any one PSM seat: institutional history, decision-makers, named programs, prior incidents. Distinct from the touchpoint log. NOT for current-state metrics (learning-analytics-analyst).

• qbr-composer

  Use this agent for Quarterly Business Review materials end-to-end — data pull plan → narrative → deck → talk track → followup tracker. Spawn for QBR prep, post-QBR commitment tracking, or a renewal variant. NOT for play design (`success-playbook-designer`) or metric design (`learning-analytics`).

• success-playbook-designer

  Use to design or refresh PSM plays — renewal, expansion, recovery (red-flag intervention), and advocacy plays. The PSM *executes* plays; this agent *designs* them, e.g. NOT for executing a play on a partner (edtech-partner-success-manager).

Hooks (1)

• PostToolUse

  /usr/bin/env -u BASH_ENV -u ENV -u SHELLOPTS -u BASHOPTS -u LD_PRELOAD -u LD_LIBRARY_PATH -u LD_AUDIT -u DYLD_INSERT_LIBRARIES -u DYLD_LIBRARY_PATH -u PYTHONPATH -u PYTHONSTARTUP PATH=/usr/local/bin:/

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