claude

itsm-tooling-skills

Incident and ITSM tooling skills: PagerDuty/Opsgenie on-call configuration, ServiceNow ITSM integration, ChatOps runbook automation, and Linear issue tracking.

44 on GitHubby Ops Engineering Skills Maintainersv1.0.0Apache-2.0updated 3 months agoitsm
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Plugin itsm-tooling-skills from marketplace ops-engineering-skills in selvarajmurugesan90/ops-engineering-skills. Commands read from the repo's manifest — 1 month ago.

What it installs

Skills (6)

  • chatops-runbook-automation

    Guides building ChatOps incident-channel bots (Slack/Microsoft Teams) and automated runbook execution (StackStorm/Rundeck-style) — slash commands that run a diagnostic or remediation action from inside the incident channel, permission-scoped and confirmation-gated destructive actions, audit logging

  • linear-issue-tracking-best-practices

    Guides Linear's cycle-based workflow model — Issues, Projects, and time-boxed Cycles instead of Jira's sprint/board configuration, Linear's opinionated status workflow (Triage → Backlog → Todo → In Progress → In Review → Done/Cancelled), its keyboard-driven/low- friction issue creation philosophy, a

  • pagerduty-and-opsgenie-oncall-configuration

    Configures on-call schedules, escalation policies, and alert routing/ deduplication rules in PagerDuty and Opsgenie — the tool-specific API/ Terraform configuration that implements an on-call rotation, not the generic on-call process design. Use when the user asks to "set up a PagerDuty schedule," "

  • pagerduty-opsgenie-configuration-validation

    Validates PagerDuty and Opsgenie escalation policy and schedule configuration for coverage gaps and single points of failure before an incident exposes them — checking that every rung resolves to a genuinely independent human, that schedules have no unstaffed windows, and that num_loops/repeat setti

  • servicenow-itsm-configuration-validation

    Validates ServiceNow Incident/Change/Problem workflow, approval, and assignment-routing configuration before it blocks or misroutes a real incident — checking CMDB CI-to-team mappings for gaps, Emergency Change approval routing for actual reachability, sync-flow idempotency, and workflow transition

  • servicenow-itsm-integration

    Integrates ServiceNow Incident, Change, and Problem management with engineering paging/incident tools (PagerDuty, Opsgenie) for ITIL-heavy enterprises that need an auditable, compliance-grade record alongside fast real-time paging — Table API incident sync, Change Request approval workflow (includin

View source on GitHub

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