claudecodex

service-itsm

Set up Agentforce for IT Service: enable Studio, configure Employee and Fulfiller agents, assign ITSM permissions, and grant runtime access.

1,163 on GitHubby Salesforcev0.2.0Apache-2.0updated 6 days ago
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Plugin service-itsm from marketplace salesforce in forcedotcom/sf-skills. Commands read from the repo's manifest — 6 days ago.

What it installs

Skills (7)

  • service-itsm-agentic-setup-agent-runtime-access-assign

    Grant a user the runtime permissions an activated ITSM agent's actions need so the actions do not fail on permission errors. After a Fulfiller or Employee agent is activated, this skill detects which platform feature permission sets are provisioned (Prompt Templates, Data Cloud, Unified Catalog), le

  • service-itsm-agentic-setup-agentforce-coordinate

    Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent, the IT Service Employee agent, specialized employee agents, and human escalation. Use when the user asks to set up Agentforce for ITSM, enable Studio and the Fulfil

  • service-itsm-agentic-setup-agentforce-studio-configure

    Enable the Agentforce for IT Service Salesforce Go feature toggles (Agentforce Studio, Einstein Generative AI, the parent umbrella, and the Fulfiller/Employee agent templates) using the Salesforce CLI (sf). Turns ON org prefs via the Setup Discovery feature/{apiName}/enable Connect API route. Write-

  • service-itsm-agentic-setup-agentforce-studio-validate

    Validate the Agentforce for IT Service prerequisites for a Fulfiller or Employee agent, using the Salesforce CLI (sf). The READ-ONLY prerequisite check: it reads the Salesforce Go feature toggles behind the Agentforce for IT Service setup page (Agentforce Studio, the IT Service Fulfiller Template /

  • service-itsm-agentic-setup-employee-agent-configure

    Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate, verify live. Defaults to the broad IT S

  • service-itsm-agentic-setup-fulfiller-agent-configure

    Create and activate the IT Service Fulfiller agent as a Next-Gen Authoring (NGA) native agent from the shipped ITSM Fulfiller template's Agent Script, using the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate it, then verify it is live. Idem

  • service-itsm-agentic-setup-itsm-agentforce-permset-assign

    Resolve missing ITSM Intelligence invocable actions so a Fulfiller NGA agent can activate. Reads which of the three Core Fulfiller persona permsets (IncidentFulfiller, ProblemFulfillerPermSet, ChangeRequestFulfillerPermSet) are provisioned, then assigns the running user the selected persona (plus ba

View source on GitHub

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