keep

Plugin keep from marketplace tonone-ai in tonone-ai/tonone. Commands read from the repo's manifest — 2 days ago.

Skills (8)

• keep-churn

  Churn risk identification and intervention — scans health signals for at-risk accounts, classifies risk (CRITICAL/HIGH/MEDIUM), and produces an intervention sequence per risk type. Use when asked to "find at-risk accounts", "who might churn", "build a churn prevention plan", or "rescue this account"

• keep-expand

  Design expansion revenue playbooks — upsell triggers, seat expansion sequences, tier upgrade paths, and cross-sell motions. Use when asked to "grow existing customers", "increase NRR", "design upsell", or "how do we get customers to expand".

• keep-health

  Design a customer health scoring model — define signals, weights, thresholds, and action triggers. Use when asked to "build health scoring", "how do we predict churn", "what signals indicate a customer is at risk", or "design our health model".

• keep-onboard

  Optimize customer onboarding — map the activation sequence, identify drop-off points, design the aha moment, and produce the onboarding email sequence. Use when asked to "fix onboarding", "improve activation", "time-to-value is too slow", or "customers aren't getting started".

• keep-playbook

  Write churn prevention and win-back playbooks — risk intervention sequences, save conversation guides, and win-back email campaigns. Use when asked to "prevent churn", "save at-risk customers", "win back churned customers", or "build a save play".

• keep-qbr

  Quarterly Business Review template generator — takes account info (ARR tier, adoption metrics, goals) and produces a complete QBR deck outline and talking points. Use when asked to "prepare a QBR", "build a quarterly review", "write our QBR agenda", or "create QBR talking points for this account".

• keep-recon

  Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion. Use when asked to "audit our customer success", "why are customers churning", "what's our NRR", or before designing any CS playbook.

• keep-segment

  Customer segmentation model — tiers customers by ARR, health and expansion potential, defines CS motion per tier, maps resource allocation. Use when asked to "segment our customers", "define our CS tiers", "how should we allocate CS resources", or "who gets high-touch vs. digital".

Subagents (1)

• keep

  Customer Success engineer — onboarding optimization, health scoring, expansion revenue, churn prevention, and NRR growth

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