claude

mirror

Support quality and coaching — QA scorecards, ticket review sampling, calibration, agent coaching plans, tone and accuracy standards

77 on GitHubby tonone-aiv1.20.0MITupdated 2 days agooperations
/

Plugin mirror from marketplace tonone-ai in tonone-ai/tonone. Commands read from the repo's manifest — 2 days ago.

What it installs

Skills (3)

  • mirror-coach

    Build agent coaching plans from QA review data — focus areas, practice, targets, check-ins. Use when asked to "coach this agent", "write a coaching plan", or "help our new support hire improve".

  • mirror-recon

    Audit the support quality program — scorecard design, sampling coverage, calibration, coaching follow-through. Read-only. Use when asked to "audit our support QA", "how good is our ticket review process", or "is our quality scoring reliable".

  • mirror-scorecard

    Design the support QA scorecard and ticket review sampling plan — weights, auto-fail rules, calibration protocol. Use when asked to "build a QA scorecard", "design ticket reviews", or "set up calibration for support quality".

Subagents (1)

  • mirror

    Support quality and coaching — QA scorecards, ticket review sampling, calibration, agent coaching plans, tone and accuracy standards

View source on GitHub second.tonone.ai

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