superops

Plugin superops from marketplace msp-claude-plugins in WYRE-AI/msp-claude-plugins. Commands read from the repo's manifest — yesterday.

Skills (6)

• SuperOps Alerts

  SuperOps.ai RMM alerting: alert types, severity levels, status lifecycle and valid transitions, asset/client/monitor associations, the GraphQL operations for listing and resolving alerts, and the hand-offs for acknowledging them (console) and ticketing them (superops_tickets_create). Includes triage

• SuperOps API Patterns

  SuperOps.ai GraphQL API fundamentals: Bearer token plus CustomerSubDomain header auth, region-specific endpoints, request/variable structure, offset (page/pageSize) pagination, the 800 req/min rate limit, filter operators, UTC date handling, error codes, and null-reset semantics. When working with a

• SuperOps Assets

  SuperOps.ai RMM asset inventory: asset status and platform enums, hardware, network, OS and association fields, software inventory, disk usage, patch status, activity history, and the GraphQL queries and script-execution mutations behind them. Includes health-check, patch-compliance, and software-au

• SuperOps Clients

  SuperOps.ai client (account) management: stage and status enums, core/business/ address fields, client CRUD mutations, site and contact (requester) management, custom fields, soft vs. hard delete, and onboarding workflows. When creating, updating, searching, and managing client accounts. Use when: s

• SuperOps Runbooks

  SuperOps.ai RMM script automation: finding scripts in the library (all, or by OS), their run-time variables, running one script on one asset with runScriptOnAsset through the admin-tier GraphQL passthrough, and what the API cannot do (batch runs, schedules, reading execution results back). When list

• SuperOps Tickets

  SuperOps.ai service desk ticketing: ticket fields, status and priority enums, client/site/requester/assignee associations, notes, time entries, and the GraphQL mutations and queries behind them. Includes triage and escalation workflows, input validation rules, and common ticket API errors. When crea

Slash commands (10)

• /superops:acknowledge-alert

  Acknowledge an RMM alert to indicate investigation is underway

• /superops:add-ticket-note

  Add a note (internal or public) to an existing SuperOps.ai ticket

• /superops:create-ticket

  Create a new service ticket in SuperOps.ai

• /superops:get-asset

  Get detailed asset information including hardware, software, and alerts

• /superops:list-alerts

  List active RMM alerts across all clients or filtered by criteria

• /superops:list-assets

  List and filter assets in SuperOps.ai

• /superops:log-time

  Log a worklog (time) entry against a SuperOps.ai ticket

• /superops:resolve-alert

  Resolve an RMM alert and optionally create a ticket

• /superops:run-script

  Execute a script on a remote asset via SuperOps RMM

• /superops:update-ticket

  Update fields on an existing SuperOps.ai ticket

Subagents (2)

• automation-opportunity-finder

  Use this agent when an MSP operations lead, service manager, or technician wants to identify repetitive ticket patterns in SuperOps.ai that should be automated — not live operations management, but a retrospective analysis of ticket history to find recurring issues with the same client, same categor

• msp-service-ops

  Use this agent when an MSP technician, dispatcher, or manager needs a combined PSA and RMM operations review in SuperOps.ai. Trigger for: superops queue review, ticket triage superops, device health superops, alert triage superops, SLA check superops, superops service delivery, rmm and psa combined

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