autotask
claudecodexKaseya Autotask PSA - tickets, CRM, projects, contracts, billing
16 skills · 15 commands · 2 agents
WYRE MSP Gateway client - cross-vendor orchestration agents (client-360, QBR prep, renewal-risk analysis, security-posture scoring, technician-performance coaching, incident war-room coordination, compliance evidence packaging, onboarding QA, gateway ops). Connects to conduit.wyre.ai.
Plugin wyre-gateway from marketplace msp-claude-plugins in WYRE-AI/msp-claude-plugins. Commands read from the repo's manifest — yesterday.
asset-reconciliation-auditorUse this agent when an MSP needs to reconcile its asset estate across managed, secured, billed, and documented systems to surface security coverage gaps, revenue leakage, ghost assets, and shadow IT. Trigger for: asset reconciliation, unbilled devices, security coverage gaps, managed but not protect
book-of-business-pulseUse this agent when an MSP owner, service-delivery manager, or ops lead needs a single operational, commercial, and security heartbeat across the entire client portfolio. Trigger for: portfolio pulse, book of business review, how is my MSP doing, daily standup, weekly review, MSP health check, portf
change-drift-sentinelUse this agent when an MSP needs to detect unauthorized, undocumented, or security-weakening configuration changes across the client estate and correlate each change against change-control tickets and documentation currency. Trigger for: change drift, unauthorized changes, undocumented changes, conf
client-360-brieferUse this agent when an MSP technician, account manager, or vCIO needs a complete, synthesized briefing on a client before a call, meeting, or QBR. Trigger for: pre-call brief, client briefing, meeting prep, account overview, what's going on with a client, client summary, before I call, prep me for m
client-discovery-agentUse this agent when an MSP is beginning to onboard a new client, conducting a prospect assessment, or performing a takeover from another provider and needs a comprehensive cross-system discovery sweep to establish a baseline of what exists before setup work begins. Trigger for: new client discovery,
compliance-evidence-packagerUse this agent when a client needs compliance evidence gathered for a formal audit or assessment against a recognized framework. Trigger for: compliance audit, SOC 2 evidence, HIPAA audit prep, CIS Controls assessment, NIST CSF review, PCI DSS audit, audit evidence package, compliance readiness, con
dr-readiness-auditorUse this agent when an MSP needs to assess the true disaster-recovery readiness of a client — going beyond backup dashboard green lights to evaluate coverage, test-restore history, runbook maturity, and RTO/RPO achievability. Trigger for: DR readiness, disaster recovery assessment, backup coverage,
gateway-opsUse this agent when an MSP administrator needs to review gateway activity, audit tool usage across the team, investigate suspicious access patterns, check permission configurations, or monitor for anomalies in how MSP tools are being accessed through the WYRE MCP Gateway. Trigger for: gateway audit,
incident-war-room-coordinatorUse this agent when a major incident (P1 or Critical severity) has been declared or is suspected, and the team needs immediate situational awareness across all affected systems and stakeholders. Trigger for: major incident, P1 declared, critical outage, war room, incident bridge, all-hands on deck,
license-true-up-reconcilerUse this agent when an MSP operations manager, account manager, or billing team needs to reconcile subscription license seats across the full provisioning-to-billing chain and quantify waste, leakage, and over-collection. Trigger for: license true-up, license reconciliation, seat reconciliation, lic
offboarding-orchestratorUse this agent when an MSP is ending a client relationship — whether through churn, client acquisition, mutual termination, or non-renewal — and needs to orchestrate a complete, auditable teardown across every connected tool, reclaim all licensed spend, and fulfill contractual data-handover obligati
onboarding-completeness-checkerUse this agent when an MSP needs to validate that a newly onboarded client has been fully set up across all MSP tools and systems before transitioning to steady-state support. Trigger for: onboarding checklist, onboarding completeness, new client setup, onboarding validation, is this client fully on
portfolio-threat-sweepUse this agent when an indicator set — file hashes, domains, IPs, sender addresses, URLs, a CVE, or a MITRE ATT&CK technique — needs to be hunted across every client tenant simultaneously to map blast radius and identify exposure before a campaign spreads. Trigger for: threat hunt, IOC sweep, indica
qbr-prep-agentUse this agent when an MSP account manager or vCIO needs to prepare and run a quarterly business review as a value conversation with a business owner at levels 3–5 of the MSP Value Pyramid — not a ticket review. Trigger for: QBR prep, run the QBR, quarterly business review, value conversation, ease
renewal-risk-analyzerUse this agent when an MSP account manager, sales leader, or operations manager wants to identify clients at risk of not renewing before the renewal conversation happens. Trigger for: renewal risk, churn risk, at-risk accounts, renewal forecast, which clients might not renew, renewal pipeline, churn
security-posture-scorerUse this agent when an MSP needs a comprehensive, scored security health assessment for a specific client — acting as a vCISO-style health check by aggregating data across all connected security tools. Trigger for: security posture, security score, security health check, vCISO report, security asses
service-profitability-auditorUse this agent when an MSP owner, operations leader, or finance lead needs to identify which clients and contracts are losing money or eroding margin across the portfolio. Trigger for: service profitability, margin analysis, unprofitable clients, contract margin, cost to serve, which clients make us
technician-performance-coachUse this agent when a service delivery manager or operations lead wants to understand technician performance trends and get actionable coaching recommendations grounded in data. Trigger for: technician performance, tech coaching, service delivery review, team performance, tech metrics, SLA complianc
ticket-deflection-analyzerUse this agent when an MSP operations lead or service delivery manager wants to identify recurring ticket patterns that can be eliminated or deflected through automation, self-service, or root-cause remediation — and quantify the labor being silently consumed. Trigger for: ticket deflection, recurri
user-lifecycle-orchestratorUse this agent when an MSP needs to provision, modify, or deprovision an individual employee's access, identity, licensing, and security posture across all connected systems for a client. Trigger for: joiner mover leaver, JML workflow, new employee setup, employee departure, user offboarding, user o
vulnerability-remediation-prioritizerUse this agent when an MSP needs a risk-ranked, actionable remediation workplan from raw vulnerability and missing-patch data — going beyond compliance status to tell technicians exactly what to fix first and why. Trigger for: vulnerability remediation, patch prioritization, remediation workplan, wh
msp-mcp-gatewayconnects to: https://conduit.wyre.ai/v1/mcp
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