claude

business-operations-skills

Internal BizOps domain. v2.8.0 ships 7 skills: orchestrator + process-mapper (BPMN/bottleneck/cycle-time, Lean+TOC) + vendor-management (scorecard+SLA+3rd-party risk, NIST SP 800-161/ISO 27036) + capacity-planner (Erlang-C queueing math for ops teams, NOT engineering) + internal-comms (ADKAR+Kotter 8-step, NOT marketing) + knowledge-ops (SOP+runbook+KB hygiene with 5W2H, context: fork) + procurement-optimizer (UNSPSC spend categorization + supplier consolidation). Orchestrator uses context: fork to route inquiries via Matt Pocock grill discipline (one question per turn, recommended answer, canon-cited challenge). Every SKILL.md ships a Forcing-question library section. 18 stdlib Python tools, 24+ reference docs. Distinct from business-growth (external sales) and c-level-advisor (strategic).

29,725 on GitHubby Alireza Rezvaniv2.14.6MITupdated yesterdayoperations
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Plugin business-operations-skills from marketplace claude-code-skills in alirezarezvani/claude-skills. Commands read from the repo's manifest — today.

What it installs

Skills (7)

  • business-operations-skills

    Route internal operations requests to the right BizOps skill: process, vendors, capacity, internal comms, SOPs, procurement. Use whenever the user asks where the bottleneck is or about vendor health.

  • capacity-planner

    Size an ops or support team and plan headcount: Erlang C queue models, utilization risk, hiring order. Use whenever the user asks how many agents or staff they need, if the team is overloaded, or who to hire first.

  • internal-comms

    Use when announcing a reorg, tool rollout, policy change, leadership change, layoff or acquisition internally. Builds the announcement with change_announcement_builder.py and sequences it with comms_calendar_builder.py.

  • knowledge-ops

    Use when writing, checking or cleaning up SOPs and runbooks. Generates them with sop_generator.py, checks 5W2H completeness and links with runbook_validator.py and ingests an existing knowledge base with kb_ingester.py.

  • process-mapper

    Use when documenting an end-to-end business process (procurement, onboarding, handoffs) and finding where work waits. Maps it with process_documenter.py, measures stages with cycle_time_analyzer.py and finds bottlenecks with bottleneck_detector.py.

  • procurement-optimizer

    Cut spend on software and suppliers: SaaS audit, category spend review, slow purchasing cycles, supplier consolidation. Use whenever the user asks which tools or vendors to cut, where money goes, or why buying takes so long.

  • vendor-management

    Use when scoring or auditing vendors: scorecards, SLA compliance and service credits, third-party risk tier or a tier-1 vendor review. Runs vendor_scorer.py, sla_compliance_tracker.py and vendor_risk_classifier.py.

Slash commands (8)

  • /business-operations-skills:cs-bizops

    Top-level Business Operations router. Routes the inquiry to one of six BizOps sub-skills (process, vendor, capacity, comms, knowledge, procurement) and returns a digest. Invokes the business-operations-skills orchestrator (context: fork).

  • /business-operations-skills:cs-capacity-plan

    Model headcount + tooling capacity for ops teams (CX/Support/CS/BizOps/IT ops/Finance ops) using Erlang-C queueing math. Sizes the team around the bottleneck process-mapper found. NOT engineering capacity. Direct invocation of the capacity-planner skill.

  • /business-operations-skills:cs-grill-bizops

    Matt Pocock-style docs-anchored grilling for a BizOps plan or design. Walks the user's plan against the BizOps canon (Lean, Theory of Constraints, Gartner TPRM, DORA) one question at a time, recommends an answer per question, and refuses to invoke any sub-skill until the lane-defining decisions are

  • /business-operations-skills:cs-internal-comms

    Internal-only change-management comms using ADKAR (Prosci) + Kotter's 8-step. NOT marketing (external) and NOT executive narrative strategy. Direct invocation of the internal-comms skill.

  • /business-operations-skills:cs-knowledge-ops

    Company SOP + runbook authoring with 5W2H completeness checks. NOT personal PKM (that's llm-wiki). NOT engineering-specific runbooks. Direct invocation of the knowledge-ops skill.

  • /business-operations-skills:cs-process-map

    Map an internal business process (BPMN-style swim lanes), measure cycle time, and detect bottlenecks where work spends most of its time waiting. Direct invocation of the process-mapper skill.

  • /business-operations-skills:cs-procurement

    Spend categorization + supplier rationalization + purchasing-cycle analysis. NOT vendor performance scoring (sibling vendor-management). NOT financial close (finance). Direct invocation of the procurement-optimizer skill.

  • /business-operations-skills:cs-vendor-review

    Score vendors on a multi-dimensional scorecard (reliability / support / security / commercial / strategic-fit), track SLA compliance, classify third-party risk. Direct invocation of the vendor-management skill.

Subagents (1)

  • cs-bizops-orchestrator

    Process-obsessed BizOps lead. Routes internal-operations inquiries (process / vendor / capacity / comms / SOP / procurement) to the right sub-skill via the business-operations-skills orchestrator. Forks context to keep heavy ingestion (vendor catalogs, process transcripts, multi-doc SOPs) out of the

View source on GitHub alirezarezvani.medium.com

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