claude

chief-customer-officer-advisor

Chief Customer Officer advisory: retention decomposition analyzer (honest GRR vs NRR; 7-category churn taxonomy with preventable% scoring), customer segmentation designer (4-tier framework, ICP fit scoring across 7 weighted signals, kill list + upgrade candidates), CS coverage calculator (pooled vs named CSM ratio math + 12-month hiring plan with quarterly sequencing). 4 in-depth references each citing 5+ authoritative sources. Standalone-installable; also bundled in c-level-skills. Strategic only — does not duplicate business-growth tactical CS skills.

29,725 on GitHubby Alireza Rezvaniv2.14.5MITupdated yesterdayleadership
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Plugin chief-customer-officer-advisor from marketplace claude-code-skills in alirezarezvani/claude-skills. Commands read from the repo's manifest — today.

What it installs

Skills (1)

  • chief-customer-officer-advisor

    Use for retention strategy, customer segmentation or CS team sizing decisions (GRR vs NRR, churn causes, pooled vs named CSMs). Runs retention_decomposition_analyzer.py, customer_segmentation_designer.py and cs_coverage_calculator.py.

View source on GitHub alirezarezvani.medium.com

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