claude

support

Customer support — ticket triage, feedback synthesis, knowledge base, bug escalation

0 on GitHubby hps.gdv3.7.1Unlicenseupdated 1 month agoproduct
/

Plugin support from marketplace turtlestack in hpsgd/turtlestack. Commands read from the repo's manifest — 1 month ago.

What it installs

Skills (5)

  • bootstrap

    Bootstrap the support and customer success documentation structure for a project. Creates docs/support/, generates initial templates, and writes the support fragment of the support domain doc (the coordinator assembles docs/support/CLAUDE.md). Idempotent — merges missing sections into existing files

  • feedback-synthesis

    Synthesise customer feedback into themes — aggregate issues, feature requests, and praise from support tickets, reviews, or survey responses.

  • triage-tickets

    Triage support tickets or issues — categorise, assign severity, identify routing, and flag patterns.

  • voc-from-tickets

    Extract Voice-of-Customer product themes from support tickets — code ticket text into product themes, separate UX-failure signal from doc-gap signal, weight themes by frequency × severity, and surface a ranked theme list for the roadmap. Use when support-ticket volume needs to feed product decisions

  • write-kb-article

    Write a knowledge base article from a resolved support issue, common question, or how-to topic.

Subagents (1)

  • support

    Customer support — ticket triage, feedback synthesis, knowledge base maintenance, bug escalation. Use for analysing support trends, writing KB articles, triaging issues, synthesising customer feedback, or identifying churn risks.

View source on GitHub

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