ux-researcher

Plugin ux-researcher from marketplace turtlestack in hpsgd/turtlestack. Commands read from the repo's manifest — 1 month ago.

Skills (7)

• bootstrap

  Bootstrap the UX research documentation structure for a project. Writes the ux-researcher fragment of the design domain doc and copies persona/journey-map templates. Idempotent — merges missing sections into existing files without overwriting.

• journey-map

  Map a customer journey — stages, touchpoints, actions, emotions, pain points, and opportunities. Produces a structured journey map with critical moments and prioritised recommendations. Use for understanding end-to-end user experience or identifying friction across touchpoints.

• persona-definition

  Define a research-backed user persona grounded in real behaviour, not demographics or stereotypes. Produces a structured persona with goals, frustrations, and behaviour patterns backed by evidence. Use to represent a customer segment for product and design decisions.

• service-blueprint

  Create a service blueprint -- mapping both the customer-facing journey and the backstage organisational processes that support it. Extends journey mapping with employee actions, support systems, and physical evidence. Use when analysing end-to-end service delivery or identifying backstage bottleneck

• usability-review

  Review a product, feature, or flow for usability issues using Nielsen's 10 heuristics. Produces a prioritised findings table with severity ratings and specific fix recommendations. Use for experience audits, friction identification, or pre-launch UX review.

• usability-test-plan

  Plan a usability test — define research questions, tasks, participant criteria, and analysis approach. Produces a structured test plan ready for execution. Use before conducting moderated or unmoderated usability testing with real users.

• voc-programme-design

  Design an ongoing voice-of-customer (VoC) programme combining NPS, CSAT, CES and qualitative synthesis. Produces a programme blueprint covering metric selection, survey design (wording, sampling, cadence), closing-the-loop routing, and a method for tying quantitative signal to qualitative themes. Us

Subagents (1)

• ux-researcher

  UX researcher — research planning, customer journeys, touchpoints, information architecture, usability assessment, persona definition. Use for research plans, journey mapping, usability reviews, persona creation, information architecture, or experience audits.

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