autotask
claudecodexKaseya Autotask PSA - tickets, CRM, projects, contracts, billing
16 skills · 15 commands · 2 agents
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claudecodex
ops-pack
MSP Operations — cross-vendor service-desk board health, dispatch prioritization, SLA monitoring, and shift handoffs across whatever PSA/RMM you have connected.
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Plugin ops-pack from marketplace msp-claude-plugins in WYRE-AI/msp-claude-plugins. Commands read from the repo's manifest — yesterday.
What it installs
Skills (3)
Board HygieneBoard-wide ticket maintenance, distinct from working any single ticket: stale-ticket detection with per-status staleness thresholds, the Waiting-on-Client rot case and its three valid resolutions, duplicate/related-ticket detection signals and safe linking, and technician queue-balance assessment we
Dispatch PrioritizationPriority scoring and assignment for an unassigned PSA ticket queue: the scoring factors (SLA proximity, client tier, ticket age, technician load, skill/category match), how to combine them into an explainable ranked order rather than a black-box formula, and the tool-discovery pattern for finding wh
SLA Escalation PlaybooksA cross-PSA escalation framework for SLA pressure: how each PSA family (Autotask, HaloPSA, ConnectWise Manage, Syncro, Kaseya BMS) models SLA/priority state and where breach risk lives in each, a normalized breach-risk state model (healthy, at risk, breached-response, breached-resolution) with the d
Slash commands (3)
/ops-pack:eod-handoffGenerate an end-of-day handoff summary - open high-priority tickets, items awaiting next-shift action, and overnight on-call context if available
/ops-pack:morning-huddleDaily kickoff report - SLA-at-risk count, unassigned queue size, yesterday's closed vs. opened, and any overnight escalations
/ops-pack:sla-breachesList tickets currently breaching or about to breach SLA within a time window, sorted by urgency
Subagents (3)
board-health-auditorUse this agent when a service manager, dispatcher, or team lead needs a full cross-board health read on the connected PSA — unassigned aging, SLA-at-risk count, technician load balance, stale/stuck tickets, and duplicate clusters, rolled into a single scored report. Trigger for: board health check,
dispatch-coordinatorUse this agent when the unassigned ticket queue needs to be triaged and assigned to technicians, factoring in SLA pressure, client tier, ticket age, and current technician load. Trigger for: dispatch tickets, assign unassigned tickets, who should take this ticket, balance technician load. Examples:
stale-ticket-chaserUse this agent when tickets have gone quiet and someone needs to figure out why and what to do about each one — not just that they're stale. Trigger for: stale tickets, follow up on old tickets, tickets going cold, chase waiting-on-client. Examples: "chase the stale tickets", "why haven't these tick
MCP servers (1)
conduitconnects to: https://conduit.wyre.ai/v1/mcp
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