pagerduty

Plugin pagerduty from marketplace msp-claude-plugins in WYRE-AI/msp-claude-plugins. Commands read from the repo's manifest — yesterday.

Skills (6)

• PagerDuty Alerts

  PagerDuty alerts: the alert-vs-incident model, alert statuses, grouping modes, event rules for routing and suppression, dedup_key deduplication, and the Events API v2 trigger/acknowledge/resolve payloads. When inspecting alerts on an incident, tuning alert noise, or sending events into PagerDuty fro

• PagerDuty Analytics

  PagerDuty Analytics: MTTA/MTTR/MTTE/MTTS definitions, incident and interruption counts, aggregation levels (account, service, team, escalation policy), time-range constraints, and benchmark tables for interpreting the numbers. When reporting on incident response performance, SLA compliance, or on-ca

• PagerDuty API Patterns

  PagerDuty API and hosted MCP fundamentals: US/EU MCP endpoints, the `Token token=` auth header and token types, the complete 66-tool reference across 13 categories (incidents, on-call, schedules, escalation policies, services, event orchestrations, status pages, teams, users, and more), offset pagin

• PagerDuty Incidents

  PagerDuty incident lifecycle (triggered/acknowledged/resolved), urgency vs. priority, alerts-to-incident grouping, the 14 incident MCP tools, incident fields, notes, log entries, past-incident similarity search, merge and snooze semantics, and cross-vendor PSA ticket correlation for MSPs. When listi

• PagerDuty On-Call

  PagerDuty on-call model: schedules with rotation layers, restrictions, the computed final schedule, and overrides; escalation policy tiers and timeouts; on-call entry fields; and the schedule, escalation policy, and team MCP tools. When determining who is on-call, building or adjusting schedules and

• PagerDuty Services

  PagerDuty service catalog: service statuses, integrations and integration keys as event sources, alert grouping modes, upstream/downstream service dependencies, and maintenance windows. When inspecting, creating, or configuring PagerDuty services, or scheduling maintenance on them. Use when: pagerdu

Slash commands (5)

• /pagerduty:create-incident

  Create a new PagerDuty incident on a service

• /pagerduty:escalate-incident

  Escalate a PagerDuty incident to the next level in the escalation policy

• /pagerduty:incident-triage

  Triage current open PagerDuty incidents by urgency and priority

• /pagerduty:oncall-schedule

  Show who is currently on call across schedules and escalation policies

• /pagerduty:service-health

  Check PagerDuty service health status and recent incident activity

Subagents (2)

• incident-commander

  Use this agent when an MSP engineer, SRE, or incident manager needs to command an active incident or review the state of open PagerDuty incidents. Trigger for: pagerduty incident, active outage, pagerduty response, incident command, on-call pagerduty, pagerduty escalation, incident review pagerduty,

• on-call-scheduler

  Use this agent when an MSP operations lead, SRE manager, or engineering manager needs to review and manage PagerDuty on-call schedules — not incident response, but the health of the schedule system itself: coverage gaps, upcoming holidays without coverage, overloaded individuals, escalation policy m

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