claudecodex

shared-skills

Vendor-agnostic MSP skills - terminology and ticket triage

55 on GitHubby WYRE Technologyv1.1.8Apache-2.0updated yesterdayknowledge
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Plugin shared-skills from marketplace msp-claude-plugins in WYRE-AI/msp-claude-plugins. Commands read from the repo's manifest — yesterday.

What it installs

Skills (5)

  • Cross-Vendor Billing Reconciliation

    Reconciling cloud marketplace subscriptions (Pax8) against accounting invoices (Xero, QuickBooks Online): the matching strategy, billing gaps, unbilled subscriptions, and margin discrepancy analysis. When comparing marketplace subscription data against issued invoices to find revenue leakage. Use wh

  • Incident Correlation

    Vendor-agnostic cross-tool incident correlation: combining PSA tickets, RMM device state, documentation-platform assets, and configuration- monitoring changes into a unified incident summary across Kaseya, ConnectWise, HaloPSA, Syncro, Atera, and similar MSP stacks. When an investigation needs data

  • MSP Terminology

    MSP industry terminology: acronyms, roles, contract and billing concepts, and the vocabulary used across PSA, RMM, documentation, and security platforms. When an MSP-specific term, acronym, or concept needs interpreting. Use when: msp terminology, msp acronyms, what is psa, what is rmm, msp definiti

  • Ticket Triage

    Vendor-agnostic PSA ticket triage: priority determination, categorization, routing, and initial response practices applicable to Autotask, ConnectWise, HaloPSA, and other platforms. When assessing an incoming ticket to set its priority, category, owner, and first response. Use when: ticket triage, p

  • WYRE MCP Gateway Troubleshooting

    WYRE MCP Gateway diagnostics: missing vendor tools, OAuth failures, "Failed to update tool access" errors, expired credentials, and the request flow through mcp-remote to gateway to vendor container to external API. When a user reports that vendor tools are missing in Claude, Tool Allowlists changes

Slash commands (2)

  • /shared-skills:correlate-incident

    Correlate data across PSA, RMM, documentation, and config monitoring for a unified incident summary

  • /shared-skills:reconcile-billing

    Compare Pax8 subscriptions against Xero or QBO invoices to find billing gaps

View source on GitHub mcp.wyre.ai

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