smileback

Plugin smileback from marketplace msp-claude-plugins in WYRE-AI/msp-claude-plugins. Commands read from the repo's manifest — yesterday.

Skills (4)

• SmileBack API Patterns

  The SmileBack tool surface as exposed through Conduit: the 12 read-only tools over the Data Replication API v3, the five-header credential (OAuth2 password grant run by the server), the US/EU region, Conduit access tiers (all read, none admin-gated), limit/offset pagination, response truncation, cli

• SmileBack CSAT and NPS QBR Summary

  Building a per-client customer-satisfaction section for a QBR or account review from SmileBack: resolving the client, pulling a quarter of CSAT reviews and NPS responses, computing satisfaction, response rate and NPS with period-over-period change, reading project survey results, picking representat

• SmileBack Detractor Follow-Up

  Finding and triaging unhappy customers in SmileBack: negative and neutral CSAT reviews on recent tickets and NPS detractors, enriching each with the ticket, board, technicians and comment, spotting repeat detractors and at-risk clients, checking what follow-up SmileBack already records, and handing

• SmileBack Technician and Board CSAT

  Reporting CSAT by technician and by PSA service board from SmileBack: mapping reviews to the agents and boards on each ticket, per-tech response rate and satisfaction with minimum sample sizes, handling tickets credited to several agents and techs who have left, surfacing praise for recognition and

Subagents (1)

• smileback-qbr-analyst

  Use this agent when an account manager or vCIO needs the customer-satisfaction section of one or more QBRs built from SmileBack: per-client CSAT, response rate, NPS, board breakdown, representative comments and open detractors, compared with the previous quarter. Examples: "Build the SmileBack satis

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