claude

itsm-service-management

IT Service Management (ITIL 4) team — agents (service-management-lead, incident-and-problem-manager, change-and-release-manager, service-desk-and-request-manager) for running IT as a service: the ITIL 4 service value system and practice selection, incident vs problem vs major-incident handling, change enablement (standard/normal/emergency + the CAB) and release management, and the service desk — request fulfillment, SLAs/OLAs, knowledge management, the service catalog, and the CMDB/configuration management. skills, a knowledge bank with Mermaid decision trees + a dated 2026 ITSM tooling map + an ITIL 4 practice reference, best-practices, templates, commands, an advisory hook. Seams: engineering incident response/SRE/observability -> observability-sre, CI/CD release automation -> devops-cicd, security incidents/GRC -> cybersecurity-grc, cloud cost/asset -> finops-cloud-cost. Inherits ravenclaude-core protocols.

9 on GitHubby Matt Corbettv0.1.2MITupdated today
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Plugin itsm-service-management from marketplace ravenclaude in mcorbett51090/RavenClaude. Commands read from the repo's manifest — today.

This plugin runs code on your machine — its hooks fire automatically on events like tool use. The exact commands are listed below; read them before installing.

What it installs

Skills (5)

  • build-the-cmdb

    Stand up a maintainable CMDB — configuration items scoped to what earns its place, automated discovery, the relationships needed for impact analysis, and a drift-audit discipline. Reach for this when you need a configuration/asset source of truth.

  • design-slas-and-catalog

    Define an SLA backed by the OLAs and underpinning contracts that make it deliverable, and a service catalog of standard requests. Reach for this when designing service targets or a request catalog.

  • run-change-enablement

    Classify a change (standard/normal/emergency), assess its risk, and route it — pre-authorizing repeatable changes and reserving the CAB for genuine risk. Reach for this on any 'does this need approval / a CAB?' question.

  • select-itil-practices

    Pick the lightest set of ITIL 4 practices that delivers value, grounded in the service value system and guiding principles — adopt what earns its keep, skip the ceremony. Reach for this when standing up or right-sizing ITSM.

  • triage-incident-vs-problem

    Classify an issue as an incident (restore service now), a problem (remove the recurring cause), or a major incident (declare command), and open the right record. Reach for this when something is broken or keeps breaking.

Slash commands (4)

  • /itsm-service-management:design-sla

    Define an SLA backed by the OLAs and underpinning contracts that make it deliverable. Reach for this when setting service targets.

  • /itsm-service-management:plan-change

    Classify a change (standard/normal/emergency), assess risk, and build the RFC. Reach for this on any 'does this need a CAB/approval?' question.

  • /itsm-service-management:run-major-incident

    Stand up major-incident command — roles, severity, status cadence, and a timeline — driving to service restoration. Reach for this when a critical service is down broadly.

  • /itsm-service-management:triage-incident

    Classify an issue as incident, problem, or major incident and route it. Reach for this when something is broken or keeps breaking.

Subagents (4)

  • change-and-release-manager

    Use this agent for change enablement and release — standard/normal/emergency change types, change models, risk assessment, the CAB (and when to skip it), and release & deployment management. NOT for the CI/CD deployment automation itself (route to devops-cicd).

  • incident-and-problem-manager

    Use this agent to restore service and remove causes — incident handling, the incident-vs-problem distinction, major-incident command, swarming, RCA, and known errors. NOT for engineering SRE/on-call/SLOs (route to observability-sre) or changes (change-and-release-manager).

  • service-desk-and-request-manager

    Use this agent for the user-facing service — the service desk, request fulfillment, the service catalog, SLAs/OLAs/UCs, knowledge & self-service, and configuration management / the CMDB. NOT for incidents/problems (incident-and-problem-manager) or changes (change-and-release-manager).

  • service-management-lead

    Use this agent for the ITSM operating model — the ITIL 4 service value system, which practices to adopt (and how lightly), governance, continual improvement, and routing. NOT for running a specific incident/change/request (route to the specialist managers).

Hooks (1)

  • PostToolUse

    /usr/bin/env -u BASH_ENV -u ENV -u SHELLOPTS -u BASHOPTS -u LD_PRELOAD -u LD_LIBRARY_PATH -u LD_AUDIT -u DYLD_INSERT_LIBRARIES -u DYLD_LIBRARY_PATH -u PYTHONPATH -u PYTHONSTARTUP PATH=/usr/local/bin:/

View source on GitHub mcorbett51090.github.io

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