freshdesk

Plugin freshdesk from marketplace msp-claude-plugins in WYRE-AI/msp-claude-plugins. Commands read from the repo's manifest — yesterday.

Skills (5)

• Freshdesk API Patterns

  Freshdesk MCP tool surface and REST API v2 fundamentals: header-based authentication via `X-Freshdesk-Domain` and `X-Freshdesk-Api-Key` (which the MCP server translates into upstream HTTP Basic `apikey:X` auth), the `/api/v2` base URL, `page`/`per_page` pagination and the `link` header, per-minute r

• Freshdesk Contacts & Companies

  Freshdesk contacts and companies: contact fields and the required contact-channel rule, contact CRUD plus merge and make_agent, company fields and domain-based auto-association, search and autocomplete lookups, and the MSP workflow of resolving a ticket requester to a contact and then to its parent

• Freshdesk Knowledge Base

  Freshdesk Solutions knowledge base: the three-level categories -> folders -> articles hierarchy, article fields and draft/published status, finding an article by walking that tree (there is no KB search tool), and the MSP workflow of suggesting relevant KB articles to deflect or resolve a ticket, th

• Freshdesk SLA & Business Hours

  Freshdesk SLA policies and business-hours calendars: policy and calendar fields, per-priority respond_within / resolve_within targets, how the business-hours vs 24x7 clock computes a ticket's fr_due_by and due_by, and breach / at-risk detection through the Freshdesk REST API v2. When inspecting Fres

• Freshdesk Ticketing

  Freshdesk ticket operations: list, get, search, create, update, reply, notes, and conversation threads. Covers status/priority/source integer encodings, core requester / assignment / SLA fields, the search query language, and the MSP creation, triage, and escalation workflows through the Freshdesk R

Slash commands (2)

• /freshdesk:search-tickets

  Search Freshdesk tickets with the Freshdesk query language — filter by status, priority, agent, group, type, tag, and date — and return a ranked, readable result list

• /freshdesk:ticket-summary

  Summarize a single Freshdesk ticket and its full conversation thread — the request, what has happened, current SLA state, and the recommended next action

Subagents (1)

• freshdesk-triage

  Use this agent when an MSP dispatcher, service coordinator, or help-desk lead needs to sweep the Freshdesk open ticket queue, summarize what is waiting, and recommend routing and priority. Trigger for morning queue reviews, mid-day backlog checks, SLA-pressure triage, and "what should we work on nex

MCP servers (1)

• freshdesk

  connects to: https://conduit.wyre.ai/v1/freshdesk/mcp

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